Itself, the call center, customer support, or if I would recommend that someone go through the mess I’m dealing with. This product is the best paper weight I’ve ever purchased as far as I’m concerned, just don’t ask me about the product. Each time having to explain my issue and having agents ask random questions with no explanation of source or step actions to find material they require. the constant lack of communication amongst staff, and the fact that you ask all these security questions and contact numbers, but yet I was disconnected by agents more than 4 times and promised a callback which didn’t happen. First of all the third party call center you work with is very frustrating trying to communicate with them or understand their pronunciations on English words. I have spoken with over 15 reps since I’ve purchased this product and every time it’s a stressful and annoying process. I honestly feel that this Neat Cloud system lacks the software to support and function with Apple products. Move/export your data out of the application using the steps provided here: We apologize for any inconvenience this may have caused and we hope to see you utilizing The New Neat Experience! Utilize our FREE Neat scan utility to continue scanning items - directly to your desktop (link) 3.

(link) (Our newest update brings back many of the features from our older solutions!) 2.

Migrate your data to our latest Neat web application and take advantage of an offer exclusively available to our desktop users. More importantly, factors outside of Neat's control such as OS updates from Microsoft/Apple, could potentially render the solution completely inoperable - putting your data at great risk! The above being the case, we'd like to provide you with the following options: 1. Though you may continue to use any older Neat products (at your own risk), please note, development and support for these versions have ceased since 2015. Additionally, we realize the changes we have made may seem disappointing, although as with all innovative software companies, we must remain up to speed and current in our technology offerings. Thank you for submitting a review! We sincerely appreciate your feedback and understand your desire for a Neat desktop-only solution.

Win 7 neat desktop software -app